Last update: 12-11-2020
The site www.babolat.com (hereinafter referred to as the “Site”) is published by the company BABOLAT VS, SAS, tel. +33 (0)4 78 69 78 69, fax + 33 (0)4 78 69 78 79 registered in the Lyon Trade and Companies Register under no. 552 131 401 B with a share capital of €1,275,000, VAT Number : FR02552131401, whose registered headquarters is located at 33 Quai Paul Sédallian, 69009 LYON, France (hereinafter referred to as “BABOLAT”). BABOLAT is the seller and guarantor of the Products sold via the Site.
Any natural person of legal age, acting for purposes that do not fall within the scope of their trade, business, craft or profession accessing the Site is considered a user (hereinafter referred to as the “User(s)”). BABOLAT shall have no liability in the event of a minor accessing the Site.
BABOLAT creates, produces and markets tennis, badminton and padel articles for men, women and children (hereinafter referred to as the “Product(s)”), in particular on the Site.
The User may contact BABOLAT by e-mail at email@example.com.
Article 1 – Application/opposability of the GTCs
These general terms and conditions (hereinafter referred to as the “GTCs”) govern the entire relationship between BABOLAT and the Users of the Site to the exclusion of all other conditions.
The GTCs are deemed to be accepted without reservation by the User, once the User has expressly accepted them by ticking, after reading it, at the time of the creation of his account, the box that says “I accept the General Terms and Conditions of the Site ” provided for this purpose.
BABOLAT reserves the right to modify the GTCs at any time. In Portugal, the User will then be informed by email sent 20 days before the news GTCs enter into force and will have to accept the GTCs again. Any contracts concluded before such modifications remain unaffected.
The fact of using the Site implies that Users adhere to the latest version of the GTCs in accepting it. The applicable GTCs are those available on the Site that can be printed by the User from the Site.
Article 2 – Description of the Site and Products
2.1. Site Description
The Site enables the User to access, in particular, presentations of BABOLAT brand products and information relating to the following activities:
The User acknowledges that all sections may be modified as the Site develops.
2.2. Description of the Products
BABOLAT displays the Products on its Site.
The Site mentions all of the Products’ essential characteristics which are communicated to the User before they make their purchase.
For all details concerning the Products’ characteristics, please refer to the pages displaying the Products on the Site.
BABOLAT reserves the right to make any changes it deems useful to the Products at any time with regard to the products offered for sale on the site before any order.
Article 3 – Terms of access to the Site – Account creation
Access to the Site alone does not require the creation of an account.
Access to orders requires an account (hereinafter referred to as the “Account(s)”).
To create an Account, the User must:
– Have a valid email address and provide BABOLAT with true and accurate information (gender, name, confirmation that you are over 16 years old, favourite sport),
– Choose a complex password consisting of at least 12 alphanumeric characters including at least one upper case letter, one lower case letter, one number, and one punctuation mark or special character.
Each User may only have one Account. If BABOLAT learns that the User has more than one Account, BABOLAT shall delete all of the User’s Accounts under the conditions set out in Article 15 below.
The User is solely responsible for the activity of their Account. At no time may the User reveal the password to their Account to a third party, including a third party claiming to be the owner of the Site, and BABOLAT shall never take the initiative, for any reason whatsoever, of contacting the User to ask them for their password. If the User reveals their password to a third party, whether another User or any other person, BABOLAT shall delete the User’s Account under the conditions set out in Article 15 below.
If the User forgets their password, they can request a new one by clicking on the “forgotten password” link. After having followed all the instructions provided by BABOLAT to obtain a new password, the User shall receive a new password which shall be sent to the email address they provided when creating their Account, which they may subsequently change on the Site.
If the User already has an Account with BABOLAT, they must identify themselves in the section of the Site reserved for this purpose by indicating the email address that they have previously communicated to BABOLAT and the password chosen.
Article 4 – Rules of conduct on the Site
The User shall refrain from any behaviour which could damage the image of BABOLAT or that of one or more other Users.
Any content posted by the User on the Site shall be binding on them under their own name and shall not be binding on BABOLAT in any capacity whatsoever.
More specifically, the User agrees not to:
– Use a username or avatar that is vulgar, aggressive, abusive, defamatory, libellous or indecent;
– Attempt to obtain from another User information relating to the other User’s Account, such as their login details and/or password, or information relating to their personal life;
– Publish on the Site any content that is abusive, hateful, racist, discriminatory, disparaging, obscene, vulgar, defamatory or libellous, in breach of a legal, regulatory or contractual provision or that encourages misconduct in the eyes of the law;
– Publish on the Site any content that infringes the rights of third parties;
– Publish on the Site content that is not related to the Site’s purpose, and in particular promotional content, advertising, or to carry out any commercial solicitation.
More generally, the User agrees not to:
– Impersonate a third party, another User or pretend to be an employee or representative of BABOLAT;
– Carry out any activity that is contrary to public order and good conduct, or any activity that is illegal and/or not in compliance with regulations (especially for regulated activities);
– Resort to hacking, spamming, phishing, flooding or any other malicious interference against BABOLAT and other Users.
BABOLAT reserves the right to suspend and/or delete any Account that infringes this Article under the conditions set out in Article 15 below.
Article 5 – Reporting illegal activities and content
If a User notices that another User is infringing any of the rules of conduct referred to in Article 4 above and, more generally, if a User is aware of any illegal activity or content, the User shall immediately inform BABOLAT by using the “contact us” function, then the “report illegal content or activity” function, as they appear on the Site.
The User shall therefore provide BABOLAT with all the necessary information, in particular:
– the date of notification;
– in the case of a natural person, their name, profession, address, nationality, date and place of birth; in the case of a legal entity, its corporate form, company name, registered office and the natural person legally representing it;
– the description of the disputed events and its precise location on the Site;
– and if it is about illegal content:
– the reasons why the content should be removed, including reference to the applicable legal provisions and justification of the facts ;
– a copy of the communication addressed to the author or publisher of the disputed content to request its discontinuation, withdrawal or modification or the justification that the author or publisher could not be contacted.
In the event that the content is illegal and as soon as the truthfulness of these elements can be verified, BABOLAT shall withdraw the disputed content or remove access to it.
It is expressly specified that if a User presents content to BABOLAT as being illegal, even though they know that this information is inaccurate, this is liable to incur the User’s criminal liability.
BABOLAT reserves the right to delete any content appearing on the Site which would undermine the GTCs and/or to suspend or delete the Account of the User involved under the conditions set out in Article 15 below.
Likewise, in the event of illegal activity, BABOLAT reserves the right to suspend or delete the Account of the User involved under the conditions set out in Article 15 below.
Article 6 – Ordering Products
6.1. Product Selection and Availability
The User makes the purchase of a Product from the Products presented on the Site.
BABOLAT presents each Product in a “product sheet”, which includes all the essential characteristics.
Photographs of the Products are published for information purposes only and are not contractual. For all details concerning the Product’s characteristics, please refer to the “product data sheet”. BABOLAT reserves the right to make any modification it deems useful to its Products at any time; however, this does not create any right or obligation to modify Products previously delivered or ordered. BABOLAT reserves the right to modify the models presented on the Site as well as its brochures or catalogues with effect to the future without prior notice.
It is up to the User to select the available Product they wish to purchase in accordance with the information that appears on the Site.
BABOLAT reserves the right to modify the prices shown at any time without notice. The price applicable to the Product ordered corresponds to the price displayed on the Site during the final confirmation of the order by the User.
The availability of the Products is indicated in real time. It will be confirmed or invalidated at the time of the final confirmation of the Order.
6.2. Consulting your Basket
Once the Products have been selected, the User will be able to check the contents of their order as well as the total price by clicking on the basket icon. The Basket also allows you to view the list of Products, prices and delivery terms. The order can be modified at any time before the final confirmation. The order will be definitively registered after all the information has been collected and the online payment has been successfully made.
6.3. Confirmation of orders
BABOLAT offers Products for sale.
Prior to finalise the purchase, the User can identify and correct any input errors. The User finalises their purchase, by proceeding to the payment step. Any confirmed order especially implies acceptance of the price corresponding to the Product(s) purchased. The order will only be final once the corresponding price has been paid. The User guarantees that they are fully entitled to use the means of payment they use. The sale will be then considered as accepted by BABOLAT.
The User has the opportunity to view their order by clicking on the link “My account” or to print their order from the confirmation email received within 24 hours from the reception of the User’s acceptance of the offer.
These GTCs are made available to the User in/by www.babolat.com in a format suitable to be stored or reproduced.
Once the order and payment have been made, the User receives an acknowledgement of receipt of the order sent to the email address they have provided (confirmation of the order). This acknowledgement of receipt lists the amounts invoiced, means of payment, the right of withdrawal, the quantities and the description of the products purchased and the summery of the general and particular conditions applicable to the contract. All of the above-mentioned documents will be printable and constitute the contract in a durable format. The User accepts that the computer records of the order are proof of said order and its date.
In Portugal, after receiving the abovementioned e-mail the User shall confirm the order by pressing the link contained in the e-mail.
6.4. Modification or cancellation of the order
Any abnormal order or one placed in bad faith, any fraud or attempted fraud, any incident concerning payment of the price may result in the deletion and/or deactivation of the User account involved and/or refusal of the order. In addition, BABOLAT may be required to notify the relevant authorities with regard to money laundering and/or corruption.
Article 7 – Prices
The prices of the Products are shown in the national currency of the country from which the User accesses the site. All Taxes are included (including VAT), except for any involved in processing and shipping costs. The amount of the delivery costs is calculated automatically according to each order; it appears on the summary of the User’s order, before final registration. Thus, at the time of purchase of the Product, the User knows the full price exactly. In addition, once the order has been confirmed, the price is confirmed in the confirmation e-mail sent to the User.
The prices indicated on the Site, which correspond to the recommended retail price given by Babolat, are only binding for purchases made on the Site.
The Products will be invoiced on the basis of the price in force at the time that the Product was purchased.
BABOLAT’s distributors retain complete freedom to set prices when selling Products.
Article 8 – Payment
Payment for the Products is made online on the Site, by credit card (Visa®, MasterCard, American Express® or by PayPal®. The User’s card or Paypal account will be debited when the package is shipped. The Site is subject to a security system: the SSL encryption process, reinforced by a set of scrambling and encryption to protect all sensitive data related to payment methods as effectively as possible. The “Secure Payment” page details the security elements of the transactions carried out on the Site. In order to ensure the security of online payments, the Site uses the Adyen secure payment service. Confidential data is transmitted directly to the Adyen® server without passing through the physical supports of the Site’s servers.
BABOLAT does not grant any credit or accept payment in instalments.
Article 9 – Delivery
9.1 When registering their order, the User chooses the place to which they wish to have the ordered Products delivered. Delivery is made to the address indicated by the User when placing the order.
Delivery means the transfer of physical possession or control of the Product to the User. If the delivery is not made to a relay point and that the User is unable to receive the delivery during the delivery driver’s first visit, they shall undertake to collect the Products from the place where they are kept, within a maximum period of 15 days from the first visit. After this period, BABOLAT may consider the User to have definitively renounced the order. The User will be refunded the amount of the price, less delivery costs if applicable (except in Netherlands where the delivery costs are reimbursed). If the User has opted for a more expensive shipping method (e.g. express shipping), BABOLAT is not obliged to refund the additional cost for the more expensive shipping method.
9.2 In the absence of any precise indication in the Product sheet, BABOLAT shall endeavour to deliver the Products no later than 15 days from the date of the order, unless a different deadline is indicated by BABOLAT in the order. In the event of BABOLAT failing to fulfil its obligation to deliver the Product within the period indicated or, failing this, no later than 15 days after the conclusion of the contract, the User may cancel the order, by email, if, after having instructed BABOLAT to make the delivery within a reasonable additional period on the same terms, BABOLAT has not made the delivery within this period. The contract shall be deemed to be cancelled when BABOLAT receives the email or a written note informing it of this cancellation, unless BABOLAT has made the delivery in the meantime. The costs of preparation and delivery of the order are communicated in the order summary before confirmation so that the User can fully understand the price they will have to pay. No delivery charges will be applied in the case of an order amount greater than seventy-five (75) euros (including tax) for standard home delivery or access point delivery.
9.3 BABOLAT does not deliver to the following overseas departments/territories and geographical areas: i) in France: all non-metropolitan territories; ii) in Spain: the Canary Islands, Ceuta and Melilla; iii) in Italy: San Marino, Vatican, Sicily, Sardinia and all other islands; iv) in Portugal: Azores, Madeira; v) in Germany: Heligoland and Büsingen; (v) for the United Kingdom: The following post code areas: BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT19, BT20, BT21, BT22, BT23, BT24, BT26, BT27, BT28, BT29, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT40, BT41, BT42, BT43, BT44, BT45, BT48, BT49, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT70, BT71, BT75, BT78, BT79, BT80, BT81, BT82, BT92, BT93, BT94.
Article 10 – Transfer of risk and title
Any risk of loss of or damage to the Products shall pass to the User at the time when the User or a third party designated by the User, other than the carrier proposed by BABOLAT, takes physical possession of the Products ordered. The User is requested to refuse delivery if the goods are damaged, missing or if the package has been opened or repackaged. If the delivery is made by carrier to an address designated by the user that is not that of a relay point, in the event of loss or damage, the User is requested to express precise and detailed written reservations on the carrier’s delivery note in the presence of the carrier or its employees; the User is requested then to send the carrier a registered letter containing the reservations within 3 days of delivery. The User shall also inform BABOLAT thereof.
You own the Product once BABOLAT has received payment in full.
Article 11 – Right of withdrawal and reimbursement in the event of withdrawal
The User has a period of fourteen (14) days after delivery of the goods to withdraw the order, without having to justify their decision or to bear any costs other than those related to the return of the Products according to the delivery method they have chosen. The fourteen (14) day period starts from the receipt of the Products by the User or, as the case may be, by any third party designated by them (other than the carrier). For the purposes of calculation of the fourteen (14) day period, the day of receipt of the Products is not taken into account. This period shall end on the last hour of the last day. If the period expires on a Saturday, Sunday or public holiday or non-working day, it shall be extended up to and including the first following working day.
Moreover, in Portugal :
– in the case of multiple goods ordered by the User in one order and delivered separately, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last good;
– in the case of delivery of a good consisting of multiple lots or pieces, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last lot or piece;
– in the case of contracts for regular delivery of goods during defined period of time, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the first good;
In all countries, withdrawal may be made by using the withdrawal form in Appendix 1 or by any other means that enables the User’s wish to withdraw to be unequivocally expressed.
The request must be sent by e-mail to firstname.lastname@example.org or by letter to the following address: BABOLAT VS SAS, Service E-commerce, 33 Quai Paul Sédallian, 69009 Lyon, FRANCE
The articles are to be returned to the following address: Service retour B2C Babolat VS, centre des opérations Lyon Corbas, 1 avenue du 24 Aout 1944, 69960 Corbas, FRANCE
The burden of proof for exercising the right of withdrawal lies with the User. In the event of withdrawal, the Products must be returned to BABOLAT by the User no later than fourteen (14) days following notification of their decision to withdraw. The deadline is met if the User dispatches the Products before the end of the 14-days period. The User bears the direct costs of returning the Product.
If the right of withdrawal is exercised, BABOLAT shall reimburse the User for all sums paid, including delivery costs, with the exception of the cost of returning the Product, without undue delay, however at the latest within fourteen days of the date of receipt of the notification of withdrawal at BABOLAT. BABOLAT shall make this refund directly by crediting the amount of the sale to the payment method used by the User, unless the User expressly agrees to use another payment method. BABOLAT is entitled to retain reimbursement until the date on which the Products are recovered or the date on which the User provides proof of the dispatch of these Products, whichever is earlier.
The User shall only be liable for any loss of value of the Products if this loss of value is due to an extent of usage that is not necessary for testing the nature, properties and functioning of the Products.
The right of withdrawal may not be exercised for:
– products made according to the User’s specifications or those are clearly personalised;
– products which, due to the User, are altered, stained, worn, damaged, scratched or show visible traces of use or, more generally, are no longer likely to be presented as new products (not applicable to the deliveries in Germany, Austria and the Netherlands) ;
– products which have been unsealed by the User after delivery and which cannot be returned for reasons of hygiene or health protection;
– Any wear suffered by the Products subsequent to their receipt by the User and/or on their return to BABOLAT may prevent the right of withdrawal being exercised (not applicable for German consumers). In Netherlands, any wear suffered by the Products subsequent to their receipt by the User and/or on their return to BABOLAT allows BABOLAT to charge the depreciation of the purchased product to the consumer.
In case of withdrawal, the return of the Products is made at the choice of the User:
– By going to the My Account section of the babolat.com website, within the My Orders section, by clicking on the “Return a Product” link, visible in the order to be returned; the User may then return the Products (at their own expense) to the UPS drop-off point to which the delivery is attached, in which case the UPS service shall be paid for by BABOLAT;
– or by post, at the exclusive cost of the User, by attaching the withdrawal form template, duly completed with the necessary information, to the following address: Service retour B2C Babolat, centre des opérations Lyon Corbas, 1 avenue du 24 Aout 1944, 69960 Corbas.
Article 12 – Warranty – Guarantees – Liability
According to local legal provision, the User benefits from:
– the after sales service available at email@example.com;
– the legal guarantee of compliance (goods unsuitable for the use usually expected of similar goods, which do not correspond to the description given by the Seller or which do not possess the qualities announced by the Seller or agreed with the User), the legal provisions of which are reproduced in Appendix 2;
– the legal guarantee against hidden defects (hidden defects in the item sold which render it unfit for the use for which it is intended, or which diminish this use so much that the User would not have acquired it, or would only have paid a lower price for it, if they had known about them), the legal provisions of which are reproduced in the Appendix to these GTCs.
The User is protected in this respect by the legal provisions listed in Appendix 2.
12.1 – Legal guarantee of conformity
When dealing with a legal guarantee of conformity and as detailed in the Appendix, the User:
– has a period of two (2) years from the delivery of the goods to act in France, Germany, Austria, Belgium, Spain, Italy, Portugal and Japan;
– has a reasonable period of time from the discovery of the defect to act in the Netherlands in accordance with national law;
– may choose between repairing or replacing the goods without expenses, to have an appropriate reduction in the price or to terminate the contract subject to the cost conditions provided for in Article L. 217-9 of the French Consumer Code/Article 130 of the Italian Consumer Code/Article 119 of Spanish RDL 1/2007/article 1649 quinquies of the Belgium Civil Code and other applicable texts (see legal texts reproduced in Appendix 2 when it is mandatory) ;
– in Netherlands, may choose between the delivery of the missing, repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the French Consumer Code;
– shall be exempt from furnishing proof of the existence of the goods’ lack of conformity during the twenty-four (24) months following delivery of the goods.
The legal guarantee of conformity applies independently of any commercial guarantee that may be granted by the supplier.
The User may decide to implement the guarantee against hidden defects for the item sold under Article 1641 of the French Civil Code/article 1490 of the Italian Civil Code/article 1484 od the Spanish Civil Code and other applicable texts. In this instance, the User can choose between the cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code/article 1493 of the Italian Civil Code/article 1486 of the Spanish Civil Code/article 1649 quinquies of the Belgium Civil Code and others applicable texts.
Within the framework of the legal guarantee of conformity, if the Product ordered by the User has a lack of conformity present at the time of delivery, BABOLAT undertakes to:
– either replace the Product with an identical product according to the available stock,
– or exchange the Product for a product of equivalent quality and price according to the available stock,
– or reimburse the price of the Product ordered within thirty (30) days following the User’s request if replacing it with an identical or equivalent product proves impossible.
(See legal texts reproduced in Appendix 2 when it is mandatory)
12.2 Hidden defect guarantee
If applicable regarding the local law, In the event of hidden defects in the item sold, the User may return the Product and have the price refunded or keep it and have part of the price refunded (See legal texts reproduced in Appendix 2 when it is mandatory).
If the Users have their habitual residence outside of France, the aforementioned guarantee provisions shall not have the result of depriving any User of any statutory warranty claims applicable in the state of their habitual residence that cannot be derogated from by agreement by virtue of law.
These provisions are not exclusive of the right of withdrawal defined in Article 11 above.
12.3. Legal guarantee in the United Kingdom
BABOLAT is responsible to the User for foreseeable loss and damage caused by BABOLAT. If BABOLAT fails to comply with these terms, BABOLAT is responsible for loss or damage the User suffers that is a foreseeable result of BABOLAT breaking this contract or BABOLAT failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both BABOLAT and the User knew it might happen, for example, if the User discussed it with BABOLAT during the sales process.
BABOLAT does not exclude or limit in any way BABOLAT’s liability to the User where it would be unlawful to do so. This includes liability for death or personal injury caused by BABOLAT’s negligence or the negligence of BABOLAT’s employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of the User’s legal rights in relation to the products including the right to receive products which are: as described and match information BABOLAT provided to the User and any sample or model seen or examined by the User; of satisfactory quality; fit for any particular purpose made known to BABOLAT; supplied with reasonable skill and care and, where installed by BABOLAT, correctly installed; and for defective products under the Consumer Protection Act 1987
BABOLAT is under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of the User’s key legal rights
This is a summary of the User’s key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle the User to the following:
a) Up to 30 days: if the User’s goods are faulty, then the User can get an immediate refund.
b) Up to six months: if the User’s goods can’t be repaired or replaced, then the User is entitled to a full refund, in most cases.
c) Up to six years: if the User’s goods do not last a reasonable length of time the User may be entitled to some money back.
If the User wishes to exercise the User’s legal rights to reject products you must either return them in person to where you bought them, post them back to BABOLAT or (if they are not suitable for posting) allow BABOLAT to collect them from the User. BABOLAT will pay the costs of postage or collection. Please email us at firstname.lastname@example.org for a return label or to arrange collection.
These provisions are not exclusive of the right of withdrawal defined in Article 11 above.
Article 13 – Returns policy (excluding right of withdrawal or legal guarantee)
To request a return, the User shall:
– go to the “My Account” section of the babolat.com website in , within the “My Orders” section, by clicking on the “Return a Product” link, visible in the order to be returned;
A free UPS return Label will then be available for print : “Click on Print return label”. visible in the order to be returned; You also will need to print and provide to UPS custom documents which will be available for print : ” click on print custom documents”. visible in the order to be returned;
the User may then return the Products to the UPS drop-off point to which the delivery is attached, in which case the UPS service is paid for by BABOLAT;
If Babolat accepts the return of the Products, the Products may be sent to Babolat within a maximum period of thirty (30) days from the date of Babolat’s agreement to the request for a return.
After this period, the Babolat agreement is automatically null and void.
Article 14 – Updating the Site
BABOLAT may consider it necessary to update or reset certain settings on the Site and in its elements.
BABOLAT therefore reserves the right to change the Site, in particular by making new features available or by modifying or removing certain features.
These updates, resets and changes may temporarily prevent the User from accessing the Site and/or may lead to a change in the architecture of the Site and its elements, which the User expressly acknowledges, and BABOLAT may not be held liable in this respect.
Article 15 – Suspension – deletion of Account
BABOLAT reserves the right to suspend or delete the Account of any User who does not comply with the GTCs or the applicable standards.
When an Account is suspended or deleted, the User shall be notified to by email sent to the email address which will have been previously communicated to BABOLAT by the User when registering on the Site.
Furthermore, BABOLAT reserves the right to hand over any litigious content to the authorities upon request in the event of a breach of a formal provision. Litigious content is understood as such things as content of a pornographic nature, selling arms or money laundering. This list is not exhaustive.
In addition, BABOLAT reserves the right to take legal action directly against the offending User in order to obtain compensation for any damage suffered by the company as a result.
Article 16 – Personal data protection
16.1. The User’s personal data
The personal data that BABOLAT receives from the User shall correspond to the information required to use the Site and place orders.
This personal data is subject to computer processing which enables BABOLAT to identify each User and to communicate with them, if necessary, for the proper functioning of the Site and in order to ensure proper management of the commercial relationship and orders.
Personal data will be kept for the duration that is strictly necessary for the management of the commercial relationship and, in any case, for a maximum period of three years from the last request that remained unanswered by the User except a legal obligation imposing a longer time of period.
Personal data is exclusively intended for BABOLAT and the partners identified for the completion of orders.
In accordance with the applicable regulations on the protection of personal data, the User may exercise a right of access, rectification, objection, portability, restriction an erasure of the personal data concerning them
To exercise this right, the User may contact either of the following addresses:
– By email at: email@example.com
– By letter to Babolat VS SAS, FAO NICOLAS GALLIBERT – PERSONAL DATA – 33 Quai Paul Sedaillan, 69009 Lyon, France
The User may also, if necessary, file a complaint with the Data protection authority competent.
When visiting the Site, cookies are stored on the User’s terminal (computer, tablet or mobile), with the User’s prior agreement, in order to make their browsing user-friendly and attractive.
The User’s consent is formalised when they accept the cookie banner on the home page and is valid for a maximum period of 13 months from their acceptance of the insertion of the corresponding cookies except functional / technical cookies that will only be kept for the time strictly necessary for the proper functioning of the Site.
The user can decide to block certain types of cookies (see “How do I set these cookies?”).
However, if the User makes this choice, BABOLAT cannot guarantee optimal browsing and certain services on the Site may also be blocked.
a. What is a cookie?
A cookie is a text file that records information on the User’s terminal (computer, tablet or mobile) concerning their browsing experience on a website (date and time of page loading; browser used and language; pages viewed, frequency and duration of visits to the site, number of visits, sources of the visit, location).
b. What are cookies for?
When the User connects to the Site, BABOLAT or third party companies whose services BABOLAT uses (technical or advertising partners) may install various cookies on the User’s terminal (computer, tablet or mobile) in order to send the User content and services adapted to their interests.
Cookies do not pose a risk to the User’s terminal since no virus or malware are deposited by them.
c. What are the types of cookies?
The types of cookies used by BABOLAT are:
– Technical cookies which are strictly necessary for the proper functioning of the Site:
– They are essential for browsing the Site and using the basic functions requested (language cookies, identification cookies, etc.).
– If the User were to block these cookies when configuring their browser, BABOLAT would no longer be able to ensure the proper functioning of the Site.
– Functional cookies to improve the User’s experience: they are there, for example, to memorise their choices on the Site.
– Cookies for audience measurement allow statistics and the volumes of visits and use of the various elements making up the Site to be established.
– Advertising cookies help to customise advertising content according to the User’s interests.
– Social cookies are plugins that make it possible to share content related to the Site on social networks or to share information related to the browsing or the User’s interests regarding the Site on these social networks.
Social cookies are used for the “share” or “like” buttons on the Site and from the social networks Facebook and Twitter. If the User has an account on these social networks and clicks on one of these buttons, the social network concerned will make the link between their profile and the Site visit.
BABOLAT therefore invites the User to consult the personal data protection policies set up by these social networks especially in order to be aware of the purposes for which the User’s data is used and the rights that they have regarding such processing.
The cookies used by BABOLAT do not collect personal data.
d. How do I set these cookies?
If you are using Google Chrome you should follow the instructions as follows:
– Select the Settings menu, then Advanced Settings
– In the “Privacy and Security” section, click on Site Settings
– Locate the Cookie menu and select the appropriate options.
If you are using Mozilla Firefox you have to follow the instructions as follows:
– Select the Tool menu then Options
– Click on the Privacy icon
– Locate the Cookie menu and select the appropriate options
If you are using Internet Explorer you must follow the instructions as follows:
– Select the Tools menu then Internet Options
– Click on the Privacy tab
– Select the desired level with the cursor
If you are using Safari you must follow the instructions as follows:
– Choose Settings menu > Safari,
– Enable the option Block all cookies or content blocker
If you are using Opera you must follow the instructions as follows:
– Choose the menu File > Preferences
You can also modify the settings of your cookies via the link on the cookie banner that appears on the site or via the following :
The legal basis for processing cookies (excluding technical cookies) is your consent, which you can withdraw at any time by sending an email to firstname.lastname@example.org.
Article 17 – Intellectual property
The Site as well as each of the elements that make it up, including in particular the graphic charter, data, software, texts and logos of the Site, are protected by intellectual property law, in particular copyright and/or trademark law.
The Site and each of the elements that make it up are the exclusive property of BABOLAT and/or it has the authorisation to use them.
Team babolat pro players may play with a customized or different model than the equipment depicted.
BABOLAT grants the User a right to private and non-exclusive use of the Site, in accordance with the provisions of the GTCs.
Any other use of the Site or of any of its elements shall constitute an infringement of rights and shall be punished as such under the Intellectual Property Code, unless BABOLAT has given its prior, written and express authorisation and unless legal exceptions apply.
The User therefore acknowledges that, in the absence of BABOLAT’s prior, express and written authorisation, any total or partial copy and any distribution or exploitation of one or more of the elements referred to above, even if modified, shall be liable to give rise to legal proceedings against the User.
In general, the User undertakes not to damage the Site and the Products in any way whatsoever, nor to make improper use thereof which would directly or indirectly discredit or devalue BABOLAT and/or its image.
Article 18 – Complaints
For any complaints or questions, the User can or must contact the BABOLAT customer service department by e-mail at the following address: email@example.com or on the form provided for this purpose.
Article 19 – Liability
Apart from the specific cases addressed in this article, BABOLAT’s liability may only be engaged in under the conditions of ordinary law.
19.1. Provision and operation of the Site
Subject to liability that it would not be lawful to exclude, in terms of the provision of the Site, BABOLAT shall under no circumstances be liable for any loss, harm, direct or indirect damage of any nature whatsoever resulting from the management, use, operation, interruption or malfunction of the Site or the Internet network.
The User acknowledges that BABOLAT cannot under any circumstances guarantee that the Site will meet performance requirements or that it will operate without interruption or without bugs.
If BABOLAT becomes aware of the existence of a malfunction or bug in the Site or in one of its elements, or if it is informed of this by a User, then BABOLAT shall make its best efforts to correct these malfunctions or bugs.
In any event, BABOLAT may under no circumstances be held liable, except where is it unlawful to exclude such liability, for any direct or indirect damage resulting from the User’s failure to comply with the GTCs, from a malfunction of the Site or its elements, from a modification or alteration of the Site by a User, or from any damage to the Site or its elements.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to the User, which are set out in Article 12.
19.2. Content posted on the Site
BABOLAT uses a third party service provider to collect Users’ opinions of the Products, which shall exercise moderation a priori on the opinions formulated before any publication on the Site.
In any event, BABOLAT may not be held responsible for the content posted by Users on the Site, such as photographs, hypertext links, comments, etc., the User being solely responsible for said content to the exclusion of any other person.
Article 20 – Force majeure – Excusing delay
a. In France/Italy/Germany/Spain/Netherlands/Austria/Belgium/Japan/Portugal
BABOLAT may not be held liable in the event of a case of force majeure occurring.
b. In UK
If BABOLAT’S supply of the products is delayed by an event outside BABOLAT’s control then BABOLAT will contact the User as soon as possible to let the User know and BABOLAT will take steps to minimise the effect of the delay. Provided BABOLAT does this BABOLAT will not be liable for delays caused by the event, but if there is a risk of substantial delay the User may contact BABOLAT to end the contract and receive a refund for any products the User has paid for but not received.
Article 21 – Disputes – Applicable law and jurisdiction
The GTCs and the entire relationship between BABOLAT and the User shall be governed by the applicable law.
Claims and legal proceedings directly or indirectly resulting from or relating to the Babolat Web Site shall be solved exclusively in the Court of the place where the User is resident or domiciled.
The GTC shall not have the result of depriving the User of any statutory warranty or agreement claims applicable in the state of their habitual residence that cannot be derogated from by agreement by virtue of law.
Should any of the clauses or stipulations of the GTCs be invalidated or declared illegal by a final court decision, such invalidity or illegality shall in no way affect the other clauses and stipulations, which shall continue to apply.
The fact that BABOLAT does not avail itself at a given time of one of the clauses of the GTCs shall not be interpreted as a waiver of the right to avail itself of it at a later date.
In the event of a dispute relating to the GTCs or the orders resulting therefrom, the dispute may be submitted to a mediator. However, BABOLAT and the User shall remain free to accept or refuse recourse to consumer mediation.
In France, if mediation is to take place, a mediator established by FEVAD will be proposed, as described at the address below http://www.fevad.com/mediation.
The solution proposed by the mediator shall not be binding on BABOLAT and the User. However, before resorting to mediation, the Customer must first make a complaint to the BABOLAT company’s customer service department at the following address: Babolat VS SAS, E-commerce Customer Service, 33 Quai Paul Sédaillan, 69009 Lyon France, or by e-mail at the following address: firstname.lastname@example.org
Failing amicable settlement of the dispute, BABOLAT or the User may bring the matter before the competent courts.
Other types of ADR are also admissible.
BABOLAT is not obliged to participate in other alternative dispute resolution proceedings at a conciliation body for consumers and will therefore not participate in such proceedings.
Furthermore, the User should be informed that the European Commission provides a platform for extra-juridical online dispute resolution via the link http://ec.europa.eu/consumers/odr/ pursuant to art. 14 (1) of the EU regulation No. 524/2013.
APPENDIX 1 – CANCELLATION FORM TEMPLATE
(please complete and return this form only if you wish to withdraw from the order that has confirmed and paid for)
The request must be sent by e-mail to email@example.com or by post to the following address: 33 Quai Paul Sédallian, 69009 LYON, France
I/We (1) hereby notify you (1) of my/our (1) withdrawal from the contract for the sale of the goods below:
Ordered on (1)/received on (1)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if this form is sent in its paper form)
(1) Delete as appropriate.
Items are to be returned to the address below:
Service retour B2C Babolat VS, Centre des opérations Lyon Corbas, 1 avenue du 24 Aout 1944, 69960 Corbas, FRANCE
APPENDIX 2 – EXCERPTS FROM THE FRENCH CIVIL CODE AND FRENCH CONSUMER CODE
FRENCH CIVIL CODE
The seller is bound by the hidden defect guarantee for the item sold which render it unfit for its intended use, or which so diminish this use that the User would not have acquired it, or would have paid a lower price for it, if he had known about them.
The Seller is not liable for apparent defects which the User has been able to convince themselves of.
It is liable for hidden defects, even if it would not have known about them, unless in this case it has stipulated that it will not be bound by any guarantee.
In the case of articles 1641 and 1643, the User has the choice of returning the item and having the price refunded, or keeping the item and having part of the price refunded.
If the seller knew of the defects of the item, it shall be liable, in addition to the refund of the price it received for the item, for all damages towards the User.
If the seller was unaware of the defects of the item, it will only be bound to return the price and reimburse the buyer for the costs incurred by the sale.
If the item that had defects has perished as a result of its poor quality, the loss is for the seller, who will be liable to the User for the restitution of the price and the other compensations explained in the two previous articles.
However, the loss incurred by fortuitous event will be borne by the User.
The action resulting from prohibitive defects must be brought by the purchaser within two years of the discovery of the defect.
In the case provided for by Article 1642-1, the action must be brought, under penalty of foreclosure, within one year following the date on which the seller may be discharged from the apparent defects or lack of conformity.
Delaying the starting point, suspension or interruption of the period of limitation may not have the effect of extending the period of limitation beyond 20 years from the day on which the right arose.
The first paragraph shall not apply in the cases referred to in Articles 2226, 2227, 2233 and 2236, the first paragraph of Article 2241 and Article 2244. Nor does it apply to actions relating to the status of persons.
FRENCH CONSUMER CODE
Article L 217-4
The seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity present at the time of delivery.
It shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation when this has been entrusted to it by the contract or has been carried out under its responsibility.
Article L 217-5
The property is in conformity with the contract:
1. If it is fit for the use usually expected of similar goods and, where appropriate:
– if it corresponds to the description given by the seller and has the qualities that the seller has presented to the User in the form of a sample or model;
– if it has the qualities that a buyer may legitimately expect in the light of public statements made by the seller, the producer or its representative, particularly in advertising or labelling;
2. Or if it has the characteristics defined by mutual agreement between the parties or if it is suitable for any special use sought by the User, brought to the seller’s attention and accepted by the latter.
Article L 217-6
The seller shall not be bound by public statements made by the producer or its representative if it is established that it did not know of them and was not legitimately in a position to know of them.
Any lack of conformity which becomes apparent within twenty-four months of delivery of the goods shall be presumed to have existed at the time of delivery, unless proved otherwise.
For second-hand goods sold, this period is set at six months.
The seller may challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked.
The User is entitled to demand that the goods comply with the contract. They may not, however, contest conformity on the grounds of a defect which they knew or could not have been unaware of when they entered into the contract. The same applies when the defect has its origin in the materials supplied by them.
Created by Order n°2016-301 of 14 March 2016 – art.
In case of lack of conformity, the User chooses between repair or replacement of the goods.
However, the seller may not proceed according to the User’s choice if this choice entails a cost that is manifestly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. It is then obliged to proceed, unless it is impossible, according to the method not chosen by the User.
If repairing or replacing the goods are impossible, the User may return the goods and have the price refunded or keep the goods and have part of the price refunded.
The same option is open to them:
1. If the solution requested, proposed or agreed in application of Article L. 217-9 cannot be implemented within one month of the User’s complaint ;
2. Or if this solution cannot be without major inconvenience for the latter, taking into account the nature of the property and the use they are seeking.
However, the sale may not be rescinded if the lack of conformity is minor.
The application of the provisions of articles L. 217-9 and L. 217-10 takes place at no cost to the User.
The same provisions shall not preclude the award of damages.
Any action resulting from lack of conformity shall be time-barred after two years from the date of delivery of the goods.
The provisions of this section do not deprive the User of the right to exercise the action resulting from prohibitive defects as set out in articles 1641 to 1649 of the Civil Code or any other action of a contractual or extra-contractual nature recognised by law.
The recourse action may be brought by the final seller against successive sellers or intermediaries and the producer of the tangible personal property, in accordance with the principles of the Civil Code.
APPENDIX 3- EXCERPTS FROM THE SPANISH CODES
SPANISH CIVIL CODE
The seller is bound by the hidden defect guarantee for the item sold which render it unfit for its intended use, or which so diminish this use that the User would not have acquired it, or would have paid a lower price for it, if he had known about them, but it will not be responsible for the manifest or visible defects, nor for those that are not, if the buyer is an expert who, due to his trade or profession, should easily have known them.
The seller is liable for hidden defects, even if it would not have known about them, unless in this case it has stipulated that it will not be bound by any guarantee and ignored said hidden defects.
In the case of the two preceding articles, the buyer has the choice of returning the item and having the price refunded, or keeping the item and having part of the price refunded, in the opinion of experts.
If the seller knew of the hidden defects and did not reveal them to the buyer, the latter has the same choice and, in addition, shall be compensated for damages if he opts for the cancellation of the contract.
If the thing sold is lost due to the hidden defects, the seller knowing them, he shall suffer the loss and reimburse the price and pay the costs of the agreement, plus damages. If the seller was unaware of the defects of the item, it will only be bound to return the price and reimburse the buyer for the costs incurred by the sale.
The action resulting from the provisions of the five preceding articles must be brought by the purchaser within six months of the delivery of the thing sold.
SPANISH GENERAL ACT FOR THE DEFENSE OF CONSUMERS AND USERS
The seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity present at the time of delivery.
Unless proof to the contrary, the property is in conformity with the contract as long as it meets all the requirements below unless, due to the circumstances of the case, some of them are not applicable:
a) If it corresponds to the description given by the seller and has the qualities that the seller has presented to the User in the form of a sample or model;
b) If it is suitable for the uses to which the products of the same type are ordinarily destined.
c) If it is suitable for any special use sought by the User, brought to the seller’s attention at the time of the purchase and accepted by the latter.
– if it has the qualities that a buyer may legitimately expect in the light of the nature of the product and, where appropriate, public statements on the specific characteristics of the product made by the seller, the producer or its representative, particularly in advertising or labelling; the seller shall not be bound by such public statements if it demonstrates that it was unaware and could not reasonably be expected to be aware of the statement in question, that said statement had been corrected at the time of the conclusion of the contract or that such statement could not influence the decision to buy the product.
2. The lack of conformity resulting from the incorrect installation of the product will be equated to the lack of conformity of the product when the installation is included in the contract of sale or supply regulated in article 115.1 and has been carried out by the seller or under his responsibility, or by the User when the faulty installation is due to an error in the installation instructions.
The exercise of the actions foreseen in this title will be incompatible with the exercise of the actions derived from the guarantee on hidden defects of the sale.
In any case, the User is not deprived of the right to will have the right to be compensated for the damages derived from the lack of conformity in accordance with civil and commercial legislation.
A User option will be considered disproportionate if, compared to the other, imposes costs on the seller that are not reasonable, taking into account the value that the product would have if there were no lack of conformity, the relevance of the lack of conformity and whether the alternative form of sanitation could be carried out without major inconveniences for the consumer and user.
In order to determine whether the costs are unreasonable, the expenses corresponding to one form of sanitation must also be considerably higher than the expenses corresponding to the other form of sanitation.
In case of lack of conformity, the User chooses between repair or replacement of the goods, unless one of these options is objectively impossible or disproportionate. From the moment the User communicate the chosen option to the seller, both parties must abide by it. This decision of the User is understood without prejudice to the provisions of the following article for the cases in which the repair or replacement fails to bring the product into conformity with the contract.
2. The User’s choice will be considered disproportionate if it entails a cost that is not reasonable, taking into account the value of the goods if there were no lack of conformity, the relevance of the lack of conformity and whether the alternative option could be carried out without major inconveniences for the User.
In order to determine whether the costs are unreasonable, the expenses corresponding to one option must also be considerably higher than the expenses corresponding to the other one.
Repair and replacement of the goods shall comply with the following rules:
a) They shall take place at no cost to the User. Said gratuity will include the necessary expenses made to correct the lack of conformity of the goods, especially the shipping costs, as well as the costs related to labour and materials.
b) They must be carried out within a reasonable time and without major inconveniences for the User, taking into account the nature of the goods and the purpose they have for the User.
If repairing or replacing the goods are impossible, or if they have not been carried out within a reasonable time or without major inconveniences for the User, the User may return the goods and have the price refunded or keep the goods and have part of the price refunded. However, the sale may not be rescinded if the lack of conformity is minor.
1. The seller is liable for any lack of conformity that appears within two years of delivery. In second-hand products, the seller and the consumer and user may agree on a shorter term, which may not be less than one year from delivery. Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the six months after the delivery of the product, be it new or second-hand, already existed when the thing was delivered, except when this presumption is incompatible with the nature of the product or the nature of the lack of conformity.
4. Any action to claim compliance with the provisions of Chapter II of this Title shall be time-barred after three years from the date of delivery of the goods.
5. The User must inform the seller of the lack of conformity within two months of becoming aware of it. Failure to comply with this period will not mean the loss of the rights of the User, said User being responsible, however, for the damages actually caused by the delay in communication.
Unless proven otherwise, it will be understood that the communication of the User has taken place within the established period.
When the User finds it impossible to address the seller, or addressing the seller to claim lack of conformity imposes an excessive burden on the User, he may directly claim against the producer in order to obtain the replacement or repair of the product.
In general, and without prejudice to the producer’s responsibility ceasing, for the purposes of this title, in the same terms and conditions as those established for the seller, the producer will respond for the lack of conformity when it refers to the origin, identity or suitability of the products, according to their nature and purpose and with the rules that regulate them.
Whoever has compensated the User will have a period of one year to bring action against the person responsible for the lack of conformity. Said period is computed from the moment the compensation to the User was completed.
APPENDIX 4 – EXCERPTS FROM THE BELGIUM CODES
(CODE CIVIL BELGE)
Garantie de conformité Art. 1649 bis
§ 1er. La présente section est applicable aux ventes de biens de consommation par un vendeur à un consommateur.
§ 2. Pour l’application de la présente section, il y a lieu d’entendre par :
1. ” consommateur ” : toute personne physique qui agit à des fins qui n’entrent pas dans le cadre de son activité professionnelle ou commerciale;
2. ” vendeur ” : toute personne physique ou morale qui vend des biens de consommation dans le cadre de son activité professionnelle ou commerciale;
3. ” bien de consommation ” : tout objet mobilier corporel, sauf :
– les biens vendus sur saisie ou de quelque autre manière par autorité de justice,
– l’eau et le gaz lorsqu’ils ne sont pas conditionnés dans un volume délimité ou en quantité déterminée,
4. ” producteur ” : le fabricant d’un bien de consommation, l’importateur d’un bien de consommation sur le territoire de la Communauté européenne ou toute personne qui se présente comme producteur en apposant sur le bien de consommation son nom, sa marque ou un autre signe distinctif;
5. ” garantie ” : tout engagement d’un vendeur ou d’un producteur à l’égard du consommateur de rembourser le prix payé, ou de remplacer, de réparer ou de s’occuper d’une façon quelconque du bien s’il ne correspond pas aux conditions énoncées dans la déclaration de garantie ou dans la publicité y relative;
6. ” réparation ” : en cas de défaut de conformité, la mise du bien de consommation dans un état conforme au contrat.
§ 3. Pour l’application de la présente section, sont également réputés être des contrats de vente les contrats de fourniture de biens de consommation à fabriquer ou à produire.
§ 1er. Pour l’application de l’article 1604, alinéa 1er, le bien de consommation délivré par le vendeur au consommateur est réputé n’être conforme au contrat que si :
1. il correspond à la description donnée par le vendeur et possède les qualités du bien que le vendeur a présenté sous forme d’échantillon ou modèle au consommateur;
2. il est propre à tout usage spécial recherché par le consommateur, que celui-ci a porté à la connaissance du vendeur au moment de la conclusion du contrat et que le vendeur a accepté;
3. il est propre aux usages auxquels servent habituellement les biens du même type;
4. il présente la qualité et les prestations habituelles d’un bien de même type auxquelles le consommateur peut raisonnablement s’attendre, eu égard à la nature du bien et, le cas échéant, compte tenu des déclarations publiques faites sur les caractéristiques concrètes du bien par le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou l’étiquetage.
§ 2. Le vendeur n’est pas tenu par des déclarations publiques visées au § 1er, 4., s’il démontre :
– qu’il ne connaissait pas la déclaration en cause et n’était pas raisonnablement en mesure de la connaître,
– que la déclaration en cause avait été rectifiée au moment de la conclusion du contrat, ou
– que la décision d’acheter le bien de consommation n’a pas pu être influencée par la déclaration.
§ 3. Le défaut de conformité est réputé ne pas exister au sens du présent article si, au moment de la conclusion du contrat, le consommateur connaissait ce défaut ou ne pouvait raisonnablement l’ignorer, ou si le défaut de conformité à son origine dans les matériaux fournis par le consommateur.
§ 4. Tout défaut de conformité qui résulte d’une mauvaise installation du bien de consommation est assimilé au défaut de conformité du bien lorsque l’installation fait partie du contrat de vente du bien et a été effectuée par le vendeur ou sous sa responsabilité.
Il en va de même lorsque le bien, destiné à l’installation par le consommateur, est installé par lui et que le montage défectueux est dû à une erreur des instructions de montage.
Art. 1649 quater.
§ 1er. Le vendeur répond vis-à-vis du consommateur de tout défaut de conformité qui existe lors de la délivrance du bien et qui apparaît dans un délai de deux ans à compter de celle-ci.
Le délai de deux ans prévu à l’alinéa 1er est suspendu pendant le temps nécessaire à la réparation ou au remplacement du bien, ou en cas de négociations entre le vendeur et le consommateur en vue d’un accord amiable.
Par dérogation à l’alinéa 1er, le vendeur et le consommateur peuvent, pour les biens d’occasion, convenir d’un délai inférieur à deux ans sans que ce délai soit inférieur à un an.
§ 2. Le vendeur et le consommateur peuvent convenir d’un délai pendant lequel le consommateur est tenu d’informer le vendeur de l’existence du défaut de conformité, sans que ce délai soit inférieur à deux mois à compter du jour où le consommateur a constaté le défaut.
§ 3. L’action du consommateur se prescrit dans un délai d’un an à compter du jour où il a constaté le défaut de conformité, sans que ce délai puisse expirer avant la fin du délai de deux ans, prévu au § 1er.
§ 4. Sauf preuve contraire, le défaut de conformité qui apparaît dans un délai de six mois à partir de la délivrance du bien est présumé exister au moment de la délivrance, sauf lorsque cette présomption n’est pas compatible avec la nature du bien ou la nature du défaut de conformité, en tenant compte notamment du caractère neuf ou d’occasion du bien.
§ 5. Les dispositions du présent chapitre relatives à la garantie des défauts cachés de la chose vendue sont applicables après le délai de deux ans prévu au § 1er.
Art. 1649 quinquies.
§ 1er. Outre des dommages et intérêts le cas échéant, le consommateur a le droit d’exiger du vendeur qui répond d’un défaut de conformité en application de l’article 1649quater, soit la réparation du bien ou son remplacement, dans les conditions prévues au § 2, soit une réduction adéquate du prix ou la résolution du contrat, dans les conditions prévues au § 3.
Il est toutefois tenu compte, le cas échéant, de l’aggravation du dommage résultant de l’usage du bien par le consommateur après le moment où il a constaté le défaut de conformité ou aurait dû le constater.
§ 2. Le consommateur a le droit, dans un premier temps, d’exiger du vendeur la réparation du bien ou son remplacement, dans les deux cas sans frais, à moins que cela ne soit impossible ou disproportionné. Toute réparation ou tout remplacement doit être effectué dans un délai raisonnable et sans inconvénient majeur pour le consommateur, compte tenu de la nature du bien et de l’usage recherché par le consommateur.
Les frais visés à l’alinéa précédent sont les frais nécessaires exposés pour la mise des biens dans un état conforme, notamment les frais d’envoi du bien et les frais associés au travail et au matériel.
Pour l’application de l’alinéa 1er, un mode de dédommagement est considéré comme disproportionné s’il impose au vendeur des coûts qui, par rapport à l’autre mode, sont déraisonnables compte tenu :
– de la valeur qu’aurait le bien s’il n’y avait pas le défaut de conformité;
– de l’importance du défaut de conformité;
– de la question de savoir si l’autre mode de dédommagement peut être mis en oeuvre sans inconvénient majeur pour le consommateur.
§ 3. Le consommateur a le droit d’exiger du vendeur une réduction adéquate du prix ou la résolution du contrat :
– s’il n’a droit ni à la réparation ni au remplacement du bien, ou
– si le vendeur n’a pas effectué la réparation ou le remplacement dans un délai raisonnable ou sans inconvénient majeur pour le consommateur.
Par dérogation à l’alinéa 1er, le consommateur n’a pas le droit d’exiger la résolution du contrat si le défaut de conformité est mineur.
Pour l’application de l’alinéa 1er, tout remboursement au consommateur est réduit pour tenir compte de l’usage que celui-ci a eu du bien depuis sa livraison.
Art. 1649sexies. Lorsque le vendeur répond vis-à-vis du consommateur d’un défaut de conformité, il peut exercer, à l’encontre du producteur ou de tout intermédiaire contractuel dans la transmission de la propriété du bien de consommation, un recours fondé sur la responsabilité contractuelle à laquelle ce producteur ou cet intermédiaire est tenu par rapport au bien, sans que puisse lui être opposée une clause contractuelle ayant pour effet de limiter ou d’écarter cette responsabilité.
Art. 1649 septies.
§ 1er. Toute garantie lie celui qui l’offre selon les conditions fixées dans la déclaration de garantie et dans la publicité y afférente.
§ 2. La garantie doit :
– indiquer que le consommateur a des droits légaux au titre de la législation nationale applicable régissant la vente des biens de consommation et indiquer clairement que ces droits ne sont pas affectés par la garantie;
– établir, en termes simples et compréhensibles, le contenu de la garantie et les éléments essentiels nécessaires à sa mise en oeuvre, notamment sa durée et son étendue territoriale, ainsi que le nom et l’adresse du garant.
§ 3. A la demande du consommateur, la garantie lui est remise [1 sur un support durable]1, mis à sa disposition et auquel il a accès.
En tout cas, lorsque le contrat de vente est écrit, il contient les informations visées au § 2.
§ 4. La non-conformité d’une garantie aux exigences énoncées aux §§ 2 et 3 n’affecte pas le droit du consommateur d’en exiger le respect.
Il en va de même si la garantie n’est pas conforme aux exigences prévues à l’article 13, alinéa 1er, de la loi du 14 juillet 1991 sur les pratiques du commerce et sur l’information et la protection du consommateur.
Art. 1649 octies.
Sont nuls les clauses contractuelles ou les accords conclus avant que le défaut de conformité ne soit porté à l’attention du vendeur par le consommateur et qui, directement ou indirectement, écartent ou limitent les droits accordés au consommateur par la présente section.
Toute stipulation déclarant applicable à un contrat régi par la présente section la loi d’un Etat tiers à l’Union européenne est nulle en ce qui concerne les matières régies par la présente section lorsque, en l’absence de cette stipulation, la loi d’un Etat membre de l’Union européenne serait applicable et que cette loi procure une protection plus élevée au consommateur dans lesdites matières.
Garanties des vices cachés
Art. 1641. Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui la rendent impropre à l’usage auquel on la destine, ou qui diminuent tellement cet usage, que l’acheteur ne l’aurait pas acquise, ou n’en aurait donné qu’un moindre prix, s’il les avait connus.
Art. 1642. Le vendeur n’est pas tenu des vices apparents et dont l’acheteur a pu se convaincre lui-même.
Art. 1643. Il est tenu des vices cachés, quand même il ne les aurait pas connus, à moins que, dans ce cas, il n’ait stipulé qu’il ne sera obligé à aucune garantie.
Art. 1644. Dans le cas des articles 1641 et 1643, l’acheteur a le choix de rendre la chose et de se faire restituer le prix, ou de garder la chose et de se faire rendre une partie du prix, telle qu’elle sera arbitrée par experts.
Art. 1645. Si le vendeur connaissait les vices de la chose, il est tenu, outre la restitution du prix qu’il en a reçu, de tous les dommages et intérêts envers l’acheteur.
Art. 1646. Si le vendeur ignorait les vices de la chose, il ne sera tenu qu’à la restitution du prix, et à rembourser à l’acquéreur les frais occasionnés par la vente.
Art. 1647. Si la chose qui avait des vices a péri par suite de sa mauvaise qualité, la perte est pour le vendeur, qui sera tenu envers l’acheteur à la restitution du prix, et aux autres dédommagements expliqués dans les deux articles précédents. Mais la perte arrivée par cas fortuit sera pour le compte de l’acheteur.
Art. 1648. L’action résultant des vices rédhibitoires doit être intentée par l’acquéreur, dans un bref délai, suivant la nature des vices rédhibitoires, et l’usage du lieu où la vente a été faite.